Your personal data is very important to The Watch Collections (“we”, “us”, or “our”). This Privacy Policy is intended to explain how we collect and process your personal data when you use our services, whether online (through our website and social media platforms) or offline (in-store and at events organised by us).
The Watch Collections Cookie Policy forms an integral part of this Privacy Policy. It explains what cookies are, how The Watch Collections uses them, and the choices available to individuals to accept or refuse the use of cookies on their devices. You may access our Cookie Policy through the link provided.
Whenever you provide personal data to us, we act as the data controller responsible for the collection and processing of your personal data. We use your personal data to manage our relationship with you and to deliver our products and services, in line with applicable laws.
We encourage you to take the time to read this Privacy Policy carefully. If you have any questions, please contact us using the details in Section VIII.
I. WHAT PERSONAL DATA WE COLLECT
This Privacy Policy applies to all personal data that we collect directly from you through the following sources:
- Purchase of The Watch Collections products and services;
- Visits to The Watch Collections stores and other sales location managed by The Watch Collections, as well as participation in events organised or supported by The Watch Collections;
- Completion of registration forms, whether in printed or digital format;
- Electronic and face-to-face interactions (including informal conversations) between you and The Watch Collections;
- Visits to The Watch Collections website (“Site”), including when you create or use an account, complete forms, or use certain services such as subscribing to our newsletter, requesting information or contact, making appointments, and other related services;
- Submission of job applications online;
- Information that you publicly share when interacting with The Watch Collections through social media;
- Information about The Watch Collections’ products and services that is publicly available on third-party websites or social media platforms, or that we obtain indirectly from third parties.
Depending on the purpose and manner of your interaction with The Watch Collections (in person, online, by telephone, or otherwise), we may collect the following categories of personal data:
- Identity and contact: information that enables us to identify or contact you, such as name, email address, telephone number, and photographs. Photographs may be obtained from your personal account or from event documentation to which you have consented. We may also process images captured through surveillance systems installed in our stores and other points of sale. Our Site is not intended for individuals under the age of 18, and we do not knowingly collect personal data from children under 18 years of age.
- Personal status, preferences, and purchase history: information describing demographic and behavioural characteristics, including date of birth or age range, gender, nationality, language preferences, employment status (job title, company, and other professional information), marital status, relationships with other customers, interests, lifestyle, product preferences, favourites lists, watches registered to your account, purchase and sales history, and services you have used.
- Participation information: data you provide when taking part in promotional activities.
- Site traffic and usage data: when you visit our Site or use our WiFi services, we may collect browsing data through automated technologies, including cookies, web beacons, and third-party tracking services (such as Google Analytics). Further information is available in our Cookie Policy.
- Feedback: information you voluntarily share regarding your experience with our products or services, including complaints or discussions with our employees.
- Social media information: data that you publicly share through social media platforms or third-party discussion forums. Our Site may link to third-party websites, including partners, advertisers, or social media platforms. Each of these websites has its own privacy policy, and we are not responsible for how they handle personal data.
- Payment information: data required to process orders or transactions, as well as information or documentation required under applicable laws and regulations.
We recommend that you provide only the personal data that is relevant and necessary. Please refrain from providing sensitive personal data, including information relating to race, ethnic origin, political opinions, religious or philosophical beliefs, health, sex life, or sexual orientation.
II. HOW WE USE YOUR PERSONAL DATA
We collect and process your personal data based on one or more of the following legal grounds:
- Your consent, for example when you subscribe to our newsletter, which may be withdrawn at any time;
- The necessity to perform a contract between you and us;
- Our legitimate interests, provided that such interests do not override your fundamental rights and freedoms;
- Compliance with applicable legal or regulatory obligations.
Depending on your interaction with us, your personal data may be used for the following purposes:
- Processing orders, product requests, registrations, purchases, refunds, and deliveries;
- Providing the services you request, including warranty and after-sales services (such as warranty claims, repairs, and related services);
- Verifying your identity;
- Responding to your enquiries, requests, and the exercise of your rights;
- Improving customer service and managing our relationship with you, including cross-source data analysis to better tailor our products and services;
- Sending marketing communications, product and service updates, event information, and satisfaction surveys, in accordance with applicable consent requirements;
- Delivering advertising offers and interacting with you through third-party social media platforms;
- Managing and improving the Site and user accounts, including personalising content and enhancing your user experience;
- Organising promotional activities;
- Recording and managing reports of lost, stolen, or counterfeit products;
- Managing the availability of high-demand products;
- Detecting, preventing, and addressing fraudulent or unlawful activities, including payment fraud protection and anti-counterfeiting measures;
- Complying with accounting, bookkeeping, and other legal or regulatory obligations;
- Handling claims and legal proceedings;
- Preparing reports and statistics, including analysis of Site traffic;
- Managing recruitment processes;
- Ensuring the security of our stores and other sales locations;
- Ensuring the security and proper operation of our information technology systems.
III. HOW WE PROTECT YOUR PERSONAL DATA
We use appropriate security measures to protect your personal data against unauthorized access, use, disclosure, alteration, or destruction. These measures are based on recognised information security standards and are regularly reviewed and enhanced in line with technological developments.
However, while we take appropriate steps to safeguard your personal data, we cannot guarantee the absolute security of information transmitted over the internet using unsecured transmission protocols.
IV. HOW WE SHARE YOUR PERSONAL DATA
We do not sell, exchange, rent, or share your personal data with any third party without your consent, except in the situations described below.
Sharing with Third-Party Service Providers
We may share your personal data with trusted third-party service providers, including those located outside your country, to help us run our business and provide our services. This includes, for example:
- Processing orders and payments, detecting fraud, verifying identity, managing customer service, sending newsletters, organising events, and operating our information technology systems and the Site, including the use of analytics services such as Google Analytics;
- Sharing contact details, purchase or sales history, or appointment requests with relevant parties;
- Sharing aggregated data that does not directly identify individuals with commercial or advertising partners;
- Disclosing data in connection with a merger, acquisition, or transfer of our business or ownership.
All third parties are required to keep your personal data confidential and secure, and to use it only in accordance with applicable laws. They may access and use your personal data only based on our instructions and solely for the purposes assigned to them.
Disclosure for Legal Reasons
We may disclose your personal data if required by law, in response to requests from authorities, to protect our rights, to defend ourselves in legal proceedings, to protect the interests of The Watch Collections, or to prevent fraud or other unlawful activities.
V. HOW LONG WE STORE YOUR PERSONAL DATA
We keep your personal data only for as long as necessary to achieve the purposes described in Section II, unless a longer retention period is required or permitted by law.
In particular:
- Personal data used to manage our relationship with you or to send you information, including marketing communications, will be kept for the duration of our relationship and for up to XX years after your last interaction with The Watch Collections or your last use of our Site, taking into account any applicable warranty period where relevant;
- Data related to purchase history, services provided, complaints, and warranty claims will be kept for up to XX years from the last related activity.
These apply unless you request the deletion of your personal data earlier, provided that such request does not conflict with our legal obligations.
VI. YOUR RIGHTS REGARDING YOUR PERSONAL DATA
Access, Correction, and Deletion
You have the right to request access to your personal data, obtain a copy of it, and request the correction, update, restriction, deletion, or object to the processing of your personal data.
To protect your data, we may verify your identity and request additional information if necessary. Once your identity has been verified, we will process your request in accordance with applicable laws.
In certain circumstances, deleting your personal data may result in the deletion of your user account. We may also retain some of your personal data where required or permitted by law.
Withdrawal of Consent and Marketing Communications
You may request to stop receiving communications or offers from us at any time by using the unsubscribe option in our messages or by contacting us directly. We will process your request as soon as reasonably possible. However, we may still contact you regarding products or services that you have requested.
Submitting a Complaint
You have the right to submit a complaint to the relevant data protection authority if you believe that your personal data has been processed in violation of applicable data protection laws.
VII. CHANGES TO THIS PRIVACY NOTICE
We may update this Privacy Policy from time to time. We encourage you to review this page periodically to stay informed about how we protect your personal data. It is your responsibility to check our Site for any changes.
VIII. CONTACT US
If you have any questions about this Privacy Policy, you may contact us via:
Email:
thewatchcollections@gmail.com
WhatsApp:
+62 812 1396 688
or at the following address:
The Watch Collections
Jl. Pantai Mutiara Regatta Blok TG1 B-C, Pluit, Penjaringan
Jakarta Utara, DKI Jakarta, 14450
Indonesia